0330 133 0485
0330 133 0485

Privacy Policy

Effective Date: 31st March 2026
Website: https//:firstcore.co.uk
Company Name: First Core Ltd

  1. Introduction

First Core Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our website and our facilities management services, including on-site operations. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

First Core Ltd provides facilities management services, including:

  • Commercial Cleaning
  • Post Flood Drying & Clean Up
  • Fire & Security 
  • Commercial Maintenance 
  • Vacant Property Management

Data Controller:
First Core Ltd
Registered Address: Unit 9, Gemini Business Park, Sheepscar Way, Leeds, LS7 3JB
Email: info@firstcore.co.uk
Phone: 0330 133 0485

  1. What Personal Data We Collect

We may collect and process the following categories of personal data:

  1. a) Information You Provide Directly
  • Name
  • Company name
  • Email address
  • Phone number
  • Address
  • Enquiry details
  1. b) Information Collected Automatically
  • IP address
  • Browser type and version
  • Website usage data
  1. c) Client, Employee, and Contractor Data
  • Job titles and roles
  • Contact details
  • Site access and attendance records
  • Identification details (where required for access/security)
  1. d) CCTV Data

Where CCTV is in operation at sites we manage or control, we may collect:

  • Video recordings of individuals
  • Images and time/location data
  1. e) Employee Tracking Data

Where applicable, we may collect:

  • GPS/location data from company vehicles or devices
  • Time tracking and attendance records
  • Job progress and task completion data
  1. How We Use Your Data

We use personal data for the following purposes:

  • To respond to enquiries and provide quotes
  • To deliver and manage facilities management services
  • To manage site operations, safety, and security
  • To monitor employee performance and attendance
  • To coordinate subcontractors and service delivery
  • To maintain records of work carried out
  • To improve our services and website
  • To comply with legal and regulatory obligations
  1. CCTV Use

CCTV may be used at client sites or premises we manage for:

  • Crime prevention and detection
  • Health and safety monitoring
  • Protection of staff, clients, and property

We ensure:

  • Clear signage is displayed where CCTV is in use
  • Footage is only accessed by authorised personnel
  • Recordings are retained only as long as necessary

Where we operate CCTV on behalf of clients, we act in accordance with contractual agreements and applicable data protection laws.

  1. Employee Tracking

We may use employee tracking systems (e.g. GPS in vehicles or mobile job tracking apps) to:

  • Allocate and manage jobs efficiently
  • Ensure staff safety
  • Monitor attendance and productivity

We ensure tracking is proportionate, necessary, and compliant with data protection laws. Employees are informed of tracking practices.

  1. Subcontractors and Third Parties

We may share personal data with subcontractors and third parties who assist in delivering our services, including:

  • Maintenance contractors
  • Cleaning teams
  • IT and software providers
  • Job management system providers

All subcontractors are required to:

  • Process data only on our instructions
  • Maintain appropriate security measures
  • Comply with UK data protection laws
  1. Use of Software and Systems

We may use third-party software systems (such as job management platforms, scheduling tools, and CRM systems) to manage our operations.

These systems may store:

  • Client contact details
  • Job records and service history
  • Employee and contractor data

We ensure that all software providers implement appropriate data protection and security measures.

  1. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to deliver our services
  • Legitimate interests – to operate and improve our business
  • Legal obligation – to comply with laws and regulations
  • Consent – where required (e.g. marketing, non-essential cookies)
  1. Data Sharing

We may share personal data with:

  • Employees and authorised personnel
  • Subcontractors and service providers
  • Professional advisors
  • Regulatory or law enforcement authorities where required
  1. Data Retention

We retain personal data only as long as necessary, including:

  • Operational records for service delivery
  • CCTV footage (typically retained for a limited period unless required for investigation)
  • Legal and compliance records
  1. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure IT systems
  • Access controls
  • Staff training on data protection
  1. Your Rights

Under UK GDPR, individuals have the right to:

  • Access their personal data
  • Request correction of inaccurate data
  • Request deletion of data (where applicable)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
  1. Cookies

Our website uses cookies. Please see our Cookie Policy for further details.

  1. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact:

First Core Ltd
Email: info@firstcore.co.uk
Address: Unit 9, Gemini Business Park, Sheepscar Way, Leeds, LS7 3JB
Phone: 0330 133 0485

  1. Complaints

If you are not satisfied with how we handle your data, you can contact:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Phone: 0303 123 1113